Terms & Conditions
Booking & Payment
Please note that only those guests who have booked the property and that are listed on the booking form that has been returned to us are allowed on the premises. No additional guests are allowed back to the property or to use the facilities. This is due to insurance restrictions. Additionally, no smoking or vaping is allowed within the premises, no pets are permitted, and no additional sleeping facilities can be accommodated, again this is due to insurance and license restrictions.
All prices quoted on our website are for guests who book directly with us and not through an agent.
Included: Tourist tax, bedding, bed linen, towels, cleaning, electricity, water, wi-fi.
Any stay that straddles tariff bands will be calculated on a prorated basis.
Deposit: 25% non-refundable deposit (excluding security deposit) is required within 5 days of you receiving your booking confirmation invoice. Payment must be made via bank transfer. If payment is not received within this time frame your reservation will be cancelled and this will be confirmed via email.
Balance: due 6 weeks prior to your arrival when you book directly with us. If payment is not received within this time frame your reservation will be cancelled and this will be confirmed via email.
If your booking is made less than 8 weeks prior to your holiday start date, then the full amount is due at the time of booking within 5 days of you receiving your booking confirmation invoice. If your booking is made less than 20 days before your arrival date, then the full amount is due immediately upon receipt of invoice. Payment must be made via bank transfer. During this period the property will be reserved in your name. If payment is not received within this time frame your reservation will be cancelled and this will be confirmed via email.
All amounts paid for the letting of the property are non-refundable with the exceptions listed under “Pandemic, isolation and illness” as detailed below. Clients are advised to take out holiday insurance, which should cover cancellation costs, loss of personal belongings and personal liability.
Any cancellation by you (for whatever reason) must be provided in writing or by email. The effective date of cancellation is the date we receive this written notification. Any monies already paid are not refundable with the exceptions listed under “Pandemic, isolation and illness” as detailed below.
In the extremely unlikely event of a significant change or cancellation of your booking by us, we will inform you as soon as possible. A full refund of all monies paid by you will be given within 14 days.
Arrival times are between 17:00hrs and 23:00hrs. Please contact us to discuss possible alternate times. The owner shall not be obliged to offer accommodation before the stated time.
Departure from the property should be completed by 10.00hrs on the day of departure. You shall not be entitled to stay in occupation after this stated time. Failure to adhere to this departure time will result in additional charges.
Bookings will not be accepted for ‘Hen’ or ‘Stag’ parties or dedicated 'Fishing' groups and the owners reserve the right under all circumstances to refuse entry to the accommodation without refund of any monies paid.
No tents or camping allowed on site.
No open outside fires or fireworks allowed.
Adherence to our terms & conditions is accepted by the return of our completed booking form.
Payment Methods
Payments can be made in GBP, EUR or USD via bank transfer. For all other currencies, arrangements with the hosts will need to be agreed. Please note that the exchange rates that we use are all taken from the PayPal platform that we operate.
Tourist Tax & Other Costs
Tourist Tax (taxe de séjour) is included in the cost of your accommodation.
Any other costs incurred during your stay for additional services should also be paid in advance in line with the details given within the website content. Again, the above payment methods apply.
Security deposit: Additional 300,00 € (or 300 GBP or 300 USD ) deposit will be charged and held against damages to the property and fixtures and fittings inside and outside of the accommodation. This will be refundable within 1 week after departure if not required via bank transfer in the currency in which it was received.
This is standard practice in France, and we are obliged to insist on this security deposit. This is paid to us at the time of final balance.
Any damage to the property inside or out including contents, fixtures and fittings, must be paid for in full. This includes all outbuildings, swimming pool and any other facilities or structures. All damages exceeding agreed security deposit will be costed and claimed from you. Damages includes but is not restricted to:
- Damages beyond normal wear and tear.
- Lost keys or keys not returned to proprietors.
- Damage to linen and towels.
- Missing or damaged items including but not restricted to crockery, ornaments and electrical equipment.
- Damage to the pool and/or liner including costs incurred carrying out additional cleaning.
- Damage to the house and/or contents including costs incurred carrying out additional cleaning.
Rental Conditions
The maximum numbers to occupy each property are clearly stated on each property description on the website. These numbers must not be exceeded. The maximum number permitted excludes children under 2 years of age, not occupying a bed. However, the maximum number of children under 2 years of age is 1 per gite. No additional sleeping facilities can be accommodated. Failure to adhere to these numbers can result in the entire party being refused entry and no refund of payment will be made. Additionally, facilities are for the sole and exclusive use of guests staying at La Roussille. We are unable to accept non-resident visitors.
The client agrees to be a considerate tenant, to take good care of the property, and to leave it in the same condition at the end of the rental period as it was found. The owner reserves the right to make deductions from the security deposit for any extra cleaning, over the number of hours committed to departure cleaning.
The client and their accompanying party also agree not to act in any way that would cause disturbance to those in residence in the neighboring property.
Any valuables left at the property are left at your own risk. We are not responsible for any loss or damage. Proper care must be taken against theft and burglary. It is essential, and your responsibility, to ensure that all doors, shutters and windows are closed and locked when leaving the property, or when walking in the grounds. No refund can be given should you decide to vacate the property as a consequence of burglary. All valuables are left inside or outside of the property at the owners own risk. This includes vehicles parked on site. Additionally, all guests are responsible for their own safety and that of their party both inside the property and within the grounds.
The client shall report to the owners without delay any defects in the property or equipment so that repair/replacement can be made as soon as possible.
For the comfort of all guests, smoking (including electronic cigarettes) is strictly forbidden inside all buildings at La Roussille, should guests wish to smoke in the grounds, please be considerate to other guests and ensure matches/butts are only disposed of in appropriate receptacles avoiding fire risk, due to the extremely dry conditions in France.
It should be made clear that the owners reserve the right to enter the property at any time should circumstances dictate.
Services & Equipment
Both barns are fully furnished and equipped. The rental prices include bed linen, bedding, bathroom towels (for indoor use only), electricity, water and Wi-Fi. Additional services and equipment are clearly stated on our website and can be arranged on-site.
While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. Pool towels are provided for your use. We do not permit towels or linens to be taken from the property and bath towels are not permitted to be used around the pool area.
Both barns are serviced by septic systems, which is very effective, however, it will block up if improper material is flushed. DO NOT FLUSH anything other than toilet paper and normal human waste. No feminine products or nappies should be flushed at any time. Nappy bins are provided. Sanitary waste should be placed in the sanitary bags provided and placed in general rubbish.
If it is found that prohibited products have been flushed and clog the septic system, you could be charged for damages which may exceed the security deposit.
For environmental reasons please avoid flushing fats or bleaches down sinks, showers and baths. These effect the chemical balance within the septic tank system and impact the wildlife. Any damage caused will be charged to the security deposit. Costs may exceed this deposit and if so, will be claimed from you.
For environmental reasons we ask that the log burner is only used during colder periods. We will only provide a starter bundle of logs for such periods. Please also note that the burner clearly runs at a high temperature and therefore parents are responsible for their children’s safety. For safety reasons please ensure the log burner door is closed at all times and only wood is burnt.
Wifi is provided for your use. We will receive email notification from our wifi provider to close the network during severe weather conditions to avoid damage to the hardware. If this advice is received you may find that the network is unavailable. We reserve the right to carry out this network closure without advance warning.
During extreme weather events it may be necessary to prohibit the use of BBQs. We reserve the right to take this action. Additionally during periods of drought, we may be requested by the local authorities to cease the use of water to top up the swimming pool. In these circumstances it may be necessary to close the pool if the water level drops below the required level to run the filtration system. Again, we reserve the right to take this action.
Bins
All rubbish whether recyclable or otherwise should be taken off site and disposed of in the facilities supplied by the local authorities. Please note that glass is not allowed in general rubbish sacks and should be disposed of at the same facility.
Electric Vehicles
No facilities are available for the charging of electric vehicles. As a result, this is strictly prohibited.
Swimming Pool
All our guests use our pool at their own risk. All parents are responsible for allowing their children to use the pool and children should always be supervised. We also ask that you respect the other guests who may also be staying with us as well as the pool rules that are clearly stated. Please be respectful of pool opening hours as this varies throughout the year. All guests should ensure that the safety gate is closed at all times.
Under no circumstances must glassware or crockery be used around the pool area. Plastic ware is provided.
We reserve the right to close the pool at any time for cleaning, repair and maintenance without advance warning.
Sun Cream Damage
Please DO NOT USE P20 Suncream, sun oils or self tanning products. These react with the water system in the pool and indelibly stains the liner and fabrics. Showering with soap will remove the cream and protect our towels, bedding and your clothes. We will invoice guests for damage caused to towels, linen, bedding and pool furniture and excess filtering of the pool to remove sun cream. All damage caused will be deducted from your security deposit.
Pets
Pets are not permitted in rental units or within the property boundary under any conditions.
Departure
Before departing La Roussille the property must be left in the same condition as when you arrived. Whilst we do not expect you to thoroughly clean the property, we expect it to be left clean and tidy and no dirty washing up should be left. Bins should also be emptied. Should any damages occur we reserve the right to deduct an appropriate sum from your damages deposit to cover cleaning and repair costs. The owner reserves the right to make deductions from the security deposit for any extra cleaning, over the number of hours committed to departure cleaning.
Grounds
We are happy for you to explore the grounds of La Roussille, but please ensure no members of your party exceed the fenced boundaries, please also respect the owner’s areas, which are clearly marked. You are also responsible for allowing your children to play in the grounds and use the pool.
Liability
The owner shall not be liable to the client:
For any temporary defect or stoppage in the supply of public services to the property, or of any equipment, machinery or appliances in the property or in the grounds.
For any loss, damage or injury which is the result of adverse weather conditions, riot, war, strikes or other matters beyond the owner’s control.
For any loss, damage or inconvenience caused to or suffered by the client if the property shall be destroyed or substantially damaged before the start of the rental period and in any such event, the owner shall refund to the client all sums previously paid in respect of the rental period.
For any monies paid by the guest in a case of a pandemic where travel between the guest’s residential address and La Roussille is still possible and borders remain open for tourist travel.
Pandemic, isolation and illness
In the event that a guest(s) falls ill whilst staying with us with symptoms relating to any pandemic (i.e. COVID19) which requires immediate isolation you and all of your party will be required to vacate the premises with immediate effect for the safety of all other guests and the owners of La Roussille. Whilst vacating the premises all members of your party must avoid interaction with any other persons on site and restrict all movement and usage of amenities. In this instance no refund will be made for the remaining days of your stay and additional charges may be incurred.
In the event that your illness results in an extended stay at the premises the appropriate daily charge will be incurred as well as possible additional charges (i.e. enhanced deep cleaning, impact on guests due at the property during your extended stay).
In a case of a pandemic, where travel between the guest’s residential address and La Roussille is not possible due to border closure for tourist travel, any monies paid by the guest will be refunded. A small administration fee will apply.
The right to be Forgotten
All guests have the right to ask us to remove their details from our records. However, this does not override the legislative requirements (e.g. the Fiche Identite Individuelle form). Legally, we ask guests to complete the French Fiche Identite Individuelle police aliens form, which we have to keep for 6 months from date of arrival. Only the local police can ask for the details on this form. The form and the information contained on it are then destroyed by us.
We are also required by law to keep financial records for 7 years, so guests cannot ask to be erased from these financial records.
If you book to stay directly with us and you provide your details when booking, then be assured that your details are kept secure on our system and not used for any other purpose or shared with any other person or business.
If you book via one of our booking partners, they also have to comply with GDPR regulations and have their own safeguards and policies.
Similarly, if you choose to follow us on social media (e.g. Facebook), we don't need consent as you have already accepted the terms & conditions on that platform.
General Data Protection Regulation (GDPR)
The European regulation No. 2016/679 of 27 April 2016, or General Data Protection Regulation (GDPR) came into force on 25 May 2018. This law replaces the Data Protection Act. This is a European wide law and as such affects how we use and store information we receive from guests and enquirers. It covers all data, whether electronic or paper based. When you make a booking with us, we collect the names of all the guests who will be staying, the home address, email address and telephone numbers of the person making the booking. We use your email to communicate with you, to send you booking confirmations and answer any queries you email us, and to thank you after your visit and ask you for a review. We will also add details of how you can keep in touch with us on social media should you wish to do this. We will not use your telephone number unless we need to contact you urgently or if we cannot reach you by email. We use Facebook to market our gite and our own website. We will never pass your details to any third party. You have the right to request a copy of the information we hold about you. If you would like a copy of this please email us at la-roussille@outlook.com. All customers have the right to ask us to remove their details from our records. We are also required by law to keep financial records for 7 years, so guests cannot ask to be erased from these financial records. If you book to stay directly with us and complete a booking form, then be assured that your details are kept secure on our system via password controlled entry and are not used for any other purpose or shared with any other person or business. We need your email address to send through booking forms, answer any queries you have regarding the property or to send you terms and conditions, booking confirmation etc. We will send you a follow up email after your stay to thank you for staying, asking you to leave a review or feedback and details of how to stay in contact with us. We don't need explicit consent for this. We will not add you to a marketing mailing list. If you book via one of our booking partners, they also have to comply with GDPR regulations and have their own safeguards and policies. Similarly, if you choose to follow us on social media (Facebook), we don't need consent as you have already accepted the terms and conditions on that platform. Again, we will not ask you for your email address in order to send you newsletters. The GDPR will require us to notify the Information Commissioners' Office within 72 hours of first having become aware of the breach where that breach is likely to "result in a risk for the rights and freedoms of individuals". For any breach, we are required to notify the customers "without undue delay" after first becoming aware of a data breach.